Solutions to Common Problems

The chlorine-free BAQUA Spa® Water Care System was developed to give you a clear, sparkling spa all year round. Even so, problems can occur, below we have highlighted the most common spa problems.  If you do need additional help maintaining your spa, however, please contact your Authorized BAQUA Spa® Dealer. They are experienced professionals who are trained to help you get the most out of your spa, and the BAQUA Spa® Water Care System.

Problem Cause Solution

Calcium deposits on spa
shell rough surface
Water not in balance Test water balance and adjust if necessary
Clean with BAQUA Spa® Surface Cleaner

Cloudy water Water not in balance
Dirty or damaged filter
Low BAQUA Spa® Sanitizer with Stain & Scale level
Addition of incompatible chemicals
Build-up of body oils, impurities
Test water balance and adjust if necessary
Clean or change filter cartridge*
Test BAQUA Spa® Sanitizer with Stain & Scale Control level and adjust if necessary
Drain spa and refill
Add BAQUA Spa® Oxidizer and BAQUA Spa® Scumshield® product to prevent build up

Colored water Copper or iron metals in spa due to fill water or corrosion of heater
Total alkalinity, pH are low
Test water balance and adjust if necessary

Eye and skin irritation Water not in balance
Inadequate BAQUA Spa® Sanitizer with Stain & Scale Control level
Build-up of body oils, impurities
Addition of incompatible chemicals
Test water balance and adjust if necessary
Adjust sanitizer level
Add BAQUA Spa® Oxidizer
Drain spa and refill
Clean or change filter

Throat irritation Associated with aeration of spa Test water balance and adjust if necessary
Add maintenance dose of BAQUA Spa® Waterline Control
Improve ventilation of indoor spa
Adjust calcium hardness to above 300

 

Problem Cause Solution

Excessive foam Low calcium hardness
Addition of incompatible chemicals
Build-up of body oils, impurities
Old water
Test water balance and adjust if necessary
Drain spa and refill
Add BAQUA Spa® Oxidizer
Drain spa and refill

Odor Inadequate cleaning of spa cover
Inadequate cleaning of filter
Inadequate cleaning of spa shell
Inadequate ventilation
Addition of incompatible chemicals
Insufficient oxidation
Clean the underside of the spa cover with BAQUA Spa® Cover Cleaner
Chemically clean filter with BAQUA Spa® Filter Cleaner*
Clean spa shell with BAQUA Spa® Surface Cleaner
Improve ventilation of indoor spa
Drain spa and refill
Add BAQUA Spa® Oxidizer

Sticky waterline deposits Not using BAQUA Spa® Waterline Control
Water not in balance
Build-up of body oils, impurities
Use maintenance dose of BAQUA Spa® Waterline Control weekly
Clean with BAQUA Spa® Surface Cleaner
Test water balance and adjust if necessary
Add BAQUA Spa® Oxidizer and BAQUA Spa® Scumshield® productto prevent build-up

High sanitizer consumption Metals present in water Add remedial dose of BAQUA Spa® Metal Control

Metal present in water Water not in balance and corrosive Metals in fill water Add BAQUA Spa® Metal Control

NOTE: Most water chemistry problems can be resolved by the recommended solutions above. Extreme chemical conditions may warrant draining and refilling the spa. Stains or calcium deposits on the spa may require attention prior to refilling.

*A degreaser/TSP (tri sodium phosphate) should not be used during the filter cleaning process as products containing phosphates are incompatible with the BAQUA Spa® Sanitizer with Stain & Scale Control.